Team Member Job Description
Team Members must be able to give customers a one of a kind experience, building exemplary customer relationships and regularly exceeding customer expectations with quick and efficient service.
Duties include, but are not limited to: cash handling, customer service, stocking, opening and closing procedures, document shredding, maintaining the general welfare and cleanliness of the store and the property directly in front of and behind the store, sorting mail, receiving, labeling and recording packages, faxing, copying, typing, emailing, scanning, organizing, ordering, packing, wrapping, boxing, crating, courier duties, maintaining accurate records, account filing, account management, giving customer quotes, freight quotes, pallet assembly, selling and more.
Must be able to lift up to 50 lbs regularly. Must be willing and able to stand for extended periods of time. Must be willing to provide outstanding customer service. Must be willing to work a flexible schedule. Must be able to speak, write and type English accurately and quickly. Spanish is a plus. Manual hand dexterity required to operate POS, copiers and other equipment and complete paperwork.
· Greet customers the moment they enter the store with a smile and a "hello."
· Exceed customer's expectations by delivering exceptional, quality product delivery and salesmanship.
· Accurately receive (count and sign for), sort and place mail and packages in mailboxes or appropriate storage location. Scan and label all oversized or tracked items. Complete this task with perfection. Consistent and accurate completion of these tasks is a necessity.
· Record all sales transactions in POS and accurately process cash, check, money orders and credit card transactions. Retrieve customer's signature verification of work performed. Print reports as requested.
· Pack contents for shipping using established procedures and products.
· Effectively operate all software.
· Receive and process packages for shipping. Lift and weigh packages on scale, accessing manifesting software, generating labels and retrieving from customer's vehicle when requested or when needed.
· Complete documents for traces and shipping claims.
· Accurately charge and record all account customer transactions.
· Answer telephones, selling our services effectively to all inquiring or potential customers.
· Assist in merchandising, including but not limited to: stocking shelves, ensuring a clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies, re-ordering supplies, being informed of product specifics (i.e. warranties, durability claims, pricing, etc.)
· Open and close out of POS to include: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with Company policy and procedures.
· Operate copiers, fax machines, scanners, binding equipment, laminators, shredders, hand tools, electric saws and drills, and all other office machines in a safe, efficient and productive manner.
· Make timely pickups and deliveries.
· General housekeeping duties. Maintain a neat and organized working environment.
3463 State Street
Santa Barbara, CA 93105
805-682-7940
info@gopackandpost.com
